|Question or Issue:
|Is the printer on?
||Ensure that it is plugged in securely at both ends, and that the power switch is in the on position.
|Are the printers assigned as a "type"?
- Go to the 1stPayPOS Portal, click on Settings Devices Printers. For example: The "Kitchen" printers are item printers where the order/items print, and the "Receipt" printers print the receipts.
- Also, receipt printers ONLY print receipts, you cannot send items to a receipt printer and vice versa.
- Impact printers can ONLY be configured as an item printer, but thermal printers can be configured as both item/receipt printers.
|Are the printers assigned to the categories?
- You can check this by logging into the 1stPayPOS Portal and clicking on Inventory Categories Edit next to the category you'd like to view. Scroll down to item printer and click the box to open a dropdown menu. Make sure the category is assigned to the correct printer.
- Also, make sure the inventory items are assigned to the proper categories.
|Is the iPad in offline mode?
||If so, this is a connection issue. You want to troubleshoot the router.
|Is the Wi-Fi Connection weak?
||Check router signal strength. If you look in the upper left hand corner of the iPad, is the wireless signal completely filled in?
|Application crashes when configuring
||Z-Out and Reinstall app. To learn more about Z-ing Out, visit here.
|Question or Issue:
|Is the router on?
||Ensure that it is plugged in securely at both ends.
|Does the printer have an IP address?
- You can check this in the Printer configuration screen
- Also by:
- Turn the printer off
- Hold down the feed button
- Turn printer back on while holding feed button
- Do so until printer starts printing
- The paper that prints has the printers IP address at the bottom.
|Are the iPad and the Router on the same Wi-Fi network?
- The first three decimal spots should match each other. For example iPad: 192.168.1.100 and Printer: 192.168.1.101. The 192.168.1 are on both IP addresses so they are on the same network.
- Do they have more than one router there?
- Even if the IP address match the two routers could be on separate networks. They would have to connect the printer directly into the router that the iPad is on.
|Is UPNP enabled? (multicast)
||With most routers, you can follow these steps:
- In order to determine the IP address, go to the start button and type CMD then hit enter.
- On the next screen, type IPconfig (no spaces) then hit enter.
- This will give you the IP address for the gateway
- Open browser and put gateway IP in
- Turn on UPNP
|Reset router to default settings (Only do this if trouble shooting fails)
||Check for reset button on the back of the router (usually small enough for a pen to fit in, hold for approximately 10 seconds. Lights on the front of the router should flash if done correctly)
|Change the Port
- The Ethernet cable should be connected to the router. Make sure it is plugged into the correct port.
- Try a different port
|Wifi range is too weak/Router extender (Last resort)
- Purchasing this will increase the range of how far the Wi-Fi reaches.
- You can usually tell that this is needed when the iPad goes into offline mode and the printers randomly disappear from the configuration list.
- Here are 2 recommended router extenders: